Webcast: Web-Based Service Delivery Falling Short of Its Promise (gesponsord)

Support organizations have shifted their investments in call centers to Web-based services.

03 maart 2006 | Sponsored Whitepaper

Support organizations have shifted their investments in call centers to Web-based services. Unfortunately, a recent SSPA Benchmark Study revealed that customers are unable to find answers to their questions via the Web more than half of the time - and compounding the problem, the phone still remains the fastest way to get resolution. How can Web-based services become the Holy Grail that support professionals need?
Join Bill Rose, SSPA founder and executive director, and Citrix Online for a 30-minute Webcast as they provide a blueprint designed to make the promise of superior Web-based services a reality. You'll discover how to achieve lower operating costs, higher service levels and increased customer satisfaction from Web-based services.
During this informative 30-minute Webcast, you will:

Learn how best-of-breed Web-based service-delivery applications, coupled with a strong knowledge management strategy, can increase customer satisfaction and loyalty

Discover how support organizations can drive high-volume issues to the Web where customers will be most efficiently served

Learn how to reduce handling time for complex issues using on-demand remote-support technology

Find out how proactive service delivery can minimize reactive cases and resolve them before they impact customer satisfaction

Speakers: Bill Rose, SSPA Founder and Executive Director
Shelly Cobb, GoToAssist Product Marketing Manager
Barry Dacus, GoToAssist Product Line Manager

 

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bron: Citrix Online